Error message: NOAH upgrade failed

Description

This error occurs on an upgrade to NOAH 3.6.1. An install shield issue causes a remnant of an earlier NOAH to not be removed completely - thus, NOAH 3.6.1 upgrade detects an earlier NOAH on the computer. The following occurs:

Pre-Requisites install successfully
Uninstall of existing NOAH completes
NOAH server installation starts, then the following message appears: NOAH Upgrade Failed

Solution

Step 1: Verification

First, verify that the provided solution will work by reviewing the HIMSA Install.log file located at C:\Program Files\Common Files\HIMSA Shared. The bolded text below should appear at the very end of the log file, and indicates that the installation still finds an old NOAH Server installed:

08:20:21    Installing NOAH Server...

08:20:21    NOAH Server installation found on the computer

08:20:21    Installation older than 3.5.2 SE

08:20:21    You have an old version of NOAH System Server** installed, if you want to upgrade to NOAH System Server you must uninstall NOAH System first.

    Upgrade of server failed, aborting

**The text may list Non-networked, Client or Server, depending on the type of installation previously installed.

Step 2: Registry key Deletion

Warning: Do not run the HIMSA Fix Utility or follow the manual steps on a working installation of NOAH. Doing so will disable the uninstall feature of NOAH from Add/Remove programs.

HIMSA has made available a Fix Utility to resolve this issue on Windows XP, Windows 2003 or newer. (NOTE: If your operating system is Windows 2000, please follow the Manual Steps below.)

The HIMSA Fix Utility will automate the task of removing the necessary registry keys. Perform the following steps (NOTE: If you are running Vista, right-click on the batch file and select 'Run as Administrator' - otherwise, the file will not work.):

Download the HIMSA Fix Utility (see the link in the right-hand column).

Double click on HIMSA_Fix_Utility.exe.

Click on Unzip.

The fix utility will be unzipped and executed.

Manual Steps

If present, delete the following keys:

For a NOAH Server installation: My Computer\ HKEY_LOCAL_MACHINE\ SOFTWARE\ Microsoft\ Windows\ Current Version\ Uninstall\ {33D56F3C-FBEE-479A-B9B8-B8B385AB8F9F}

For a NOAH Client installation: My Computer\ HKEY_LOCAL_MACHINE\ SOFTWARE\ Microsoft\ Windows\ Current Version\ Uninstall\ {A3EAF453-C3DD-405B-9116-AC6AEE78F6C0}

For a NOAH Non-Network installation: My Computer\ HKEY_LOCAL_MACHINE\ SOFTWARE\ Microsoft\ Windows\ Current Version\ Uninstall\ {3EAACF36-AF9D-49FB-BB52-D2FB94C356F2}

Step 3: Restarting the NOAH installation