Issue: Installations which previously had or currently have Sivantos Connexx 7.2.0 should follow the below important procedure

Problem

Version 7.2.0 of Connexx alters some Noah 4 components in a way which may prevent modules written specifically for Noah 4 from launching or installing. If the issue occurs these modules will be unable to install or connect to Noah to exchange data.

Sivantos has released version 7.2.1 or version 7.3.1 (depending on your local market) which will solve the problem works correctly. To get an updated version of the Connexx fitting software, please contact your local Connexx Technical Support Center in your country (see below). Depending on your situation further action may be necessary.

IMPORTANT: If your market does not yet support Connexx 7.3.1 or 7.3.0 you should follow the instructions at the bottom of this page.

Connexx Technical Support Centers:

USA, Canada
Phone: 888 231 1333
tech.support@sivantos.com
www.usa.bestsoundtechnology.com

Germany
Phone: 0800 7 28 22 55
09131 3 08 33 33
connexx@sivantos.com
www.bestsound-technology.de

France
Phone: 01 49 33 15 29
hotline.saf.fr@sivantos.com
www.bestsound-technology.fr

Asia Pacific Region (Singapore)
Phone: 65 63 70 95 61
chungwoon.kok@sivantos.com
www.bestsound-technology.com.sg

UK & Ireland / Technical Support (installation, software)
Phone: 01293 423671
servicedesk.uk@sivantos.com
www.bestsound-technology.co.uk

UK & Ireland / Fitting Support
Phone: 01293 423734



If your market does not yet support Connexx 7.3.1 or 7.3.0

If your market does not yet support Connexx 7.3.1 or 7.3.0 you should upgrade to version Connexx 7.2.1.

Then download the tool Noah 4 Module Fix (download below) to your desktop and run it.

Afterwards you can simply delete it.
DescriptionLink
Noah 4 Module Fix Link

Affected Modules

  • The Noah 4 Journal module ( this module is always installed with Noah and can be used to test if this problem is present on a PC)
  • Starkey Inspire
  • GN Resound Aventa
  • Beltone Solus
  • Sebotek ProVES
  • GSI Suite
  • Counsel EAR Synergy
  • Audifit 5
  • Widex COMPASS GPS

Noah 4 Module Fix Utility

DescriptionLink
Noah 4 Module Fix, Download the executable to the desktop and run it. Afterwards you can simply delete it. Link