Thursday, March 30, 2017
Done

Language Setting

en-USde-DE

Troubleshooting Guidelines

SymptomPossible CausePossible Solution
Noahlink Wireless not foundNo Noahlink Wireless inserted in the PC’s USB port.Insert Noahlink Wireless activating a 2-3 second solid green light confirming that Noahlink Wireless is powered. Launch the fitting software if not already launched.
No ConnectionThe USB port(s) in your PC have no power.Not a Noahlink Wireless issue. PC service is required.
No ConnectionNo Noahlink Wireless attached to the PC’s USB port.Insert Noahlink Wireless activating a 2-3 second solid green light confirming that Noahlink Wireless is powered. Launch the fitting software if not already launched.
No ConnectionObstacles between the Noahlink Wireless and the hearing instruments block the wireless signal.Place Noahlink Wireless in line-of-sight of the hearing instruments.
No ConnectionThe Noahlink Wireless is placed too far away from the hearing instruments.Move Noahlink Wireless closer to the hearing instruments.
No ConnectionHearing instrument low battery.Always use fresh zinc-air batteries, which have not expired. Remove the sticker from the battery and let the battery breathe for 2 minutes before inserting and starting up the fitting.
Unstable/ Lost ConnectionObstacles between the Noahlink Wireless and the hearing instruments block the wireless signal.Place the Noahlink Wireless in line-of-sight of the hearing instruments.
Unstable/ Lost ConnectionThe Noahlink Wireless is placed too far away from the hearing instruments.Move the Noahlink Wireless closer to the hearing instruments.
Unstable/ Lost ConnectionA 2.4 GHz cordless telephone, a WLAN access point or another wireless device is powered or in use near to the fitting station doing wireless fitting with Noahlink Wireless.Minimize the number of interfering wireless sources or move them away from the fitting area. Use a phone that is not 2.4 GHz.
Unstable/ Lost ConnectionNoahlink Wireless is sharing power source with one or more USB harddisks, resulting in Noahlink Wireless not having the required power available.Remove the USB harddisk or use a powered USB hub to insure the required power. Lack of power is only an issue with USB harddisks which are very power-consuming.