How to Report a Support Issue

The more information you can provide your Noah 4 support technician, the quicker they can solve your Noah 4 issue. Here is a list of information you should provide when reporting a Noah 4 issue.

  1. Describe the steps to reproduce the problem. 
    Describe exactly what you do before the problem appears, as well as any error messages you receive. The more detail you can provide, the better.
     
  2. Send Noah log information to your support technician.
    The Noah Log Utility contains a record of Noah’s activity and can be useful for debugging purposes should problems occur. It also contains important information such as your Noah 4 version and which Windows operating system you are using.

    Click here for information on how collect your Noah 4 logs in zip format.
    Once you have collected the Noah 4 logs, you can attach the zip file to an e-mail and send it to your support technician.

Look for the Certification Seal

When you see the certified support logo, you can rest assured that your NOAH distributor has the necessary knowledge to support your HIMSA products. For more information, click on the image below.