by Nick Gates,
Support Specialist

As a Hearing Care Business, your ability to access patient data and perform daily tasks depends on secure and well-managed passwords.

Whether you’re a front desk staff member, audiologist, or administrator, understanding how passwords work in Noah System is essential to keeping your system running smoothly.

Understanding Your Access

Noah uses three Administrator-defined levels of user access:

  • Administrator – Full control over settings and user management.
  • Level 1 – Access to most Noah functions.
  • Level 2 – Limited access, typically for basic tasks.

What Happens If You’re Locked Out?

If your password was set by an Administrator:

  • You cannot change it yourself.
  • You must receive it securely from your Administrator.
  • If forgotten, only the Administrator can reset it.

If you forget your password and cannot log in:

  • Contact your clinic’s Administrator first.
  • If the Administrator password is also lost, your Noah distributor can help escalate the issue.

Important Security Reminder:
Never email your Noah database directly to anyone, including HIMSA, without prior instruction. This is not secure and may expose sensitive data. Always wait for guidance from your distributor or support engineer before transmitting any files.

Tips for Noah users

  1. Keep your password secure
    Don’t share it openly or write it down in unsecured places.
  2. Know your access level
    If you need more access, speak with your Administrator.
  3. Use individual accounts
    Shared logins reduce accountability and can complicate support.
  4. Reach out to your distributor
    They are your first line of support for Noah-related issues.

Quick Reminder for Admins

  • Enable the Noah login system and password expiration
  • Enforce strong passwords (minimum 8 characters, mix of letters, numbers, and symbols).
  • Record passwords securely.
  • Review user roles regularly to ensure proper access.
  • For security reasons, HIMSA will be removing the ADM user when upgrading to Noah System 4.117 and later if it has been left with default settings.

Need More Help?

Visit the full HIMSA guide on User Access Levels and Strong Passwords for more details.

Noah System version 4.117 now released

Noah System also continues to evolve. On Monday September 15th, HIMSA released Noah 4.117, which introduces a modernized platform with security enhancements as a focus. This secure platform now serves as the future of Noah and will be maintained in the years to come.

For more information on Noah System 4.117 click here.

For security reasons you should always use a supported Noah version, and HIMSA recommends to always be updated to the latest version. If you use a Noah compatible business system you should make sure to contact your provider before upgrading.

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