Last February, HIMSA received an email from Mr. Glen Young, owner of Otowave, an IT Services company in Australia. His message: I want to help bring Noah ES to Australia!
The timing couldn’t have been better.
HIMSA was already working on a release in Australia, but it was proving to be a difficult process, especially with an 8-hour time difference and from 16,000 kilometers away.
“Due to the distance, it was imperative that we had a local rep in Oceania region,” says Anders Nielsen, Product Manager at HIMSA. “With Glen’s help and enthusiasm, we were able to speed up the launch process, while offering local support for Noah ES users in Australia and New Zealand from day 1.”
Over Three Decades of Experience
In 2023, Glen Young launched Otowave to leverage his industry experience and provide specialised IT services to the audiology sector.
Young has over 30 years of experience, beginning in the late 1990s at National Hearing Centres, later acquired by Amplifon, where he managed the IT service desk team and audiology support. He then joined Auditdata, eventually becoming a technical account manager for enterprise clients in Australia and New Zealand.
Otowave uniquely combines his extensive experience across all manufacturers of audiology equipment and fitting software with comprehensive IT services and equipment supply. This approach allows him to tailor solutions specifically for the AU/NZ audiology industry, addressing both technical and operational needs.
A Perfect Solution for the Australian Market
When Young first heard about Noah ES, he knew he had to help bring it to Australia.
“As a certified HIMSA Product Support Engineer, I saw the value Noah ES brings by centralizing client data, ensuring compliance with Protected Health Information (PHI) regulations, and enhancing data security,” says Young. “It addresses key challenges in the Australian market, offering a secure, scalable, and affordable solution that doesn’t require complex infrastructure, making it ideal for independent practices.”
And he hasn’t been disappointed.
“I’m very impressed!” says Young. “Noah ES offers a free trial, low startup costs, excellent performance, and no infrastructure requirements. Its cloud portal makes user and access management seamless, eliminating the typical IT related headaches for businesses.”
And there’s more to love.
“Noah ES builds on the trusted Noah platform with a cloud-based structure,” continues Young, “providing granular user management controls, enhanced security, and full control over client records. It offers everything a centrally managed client database should, particularly for small to medium-sized businesses needing robust security without complex infrastructure.”
Any Final Words?
“Well done, HIMSA—Noah ES is a game-changer!” exclaims Young. “Noah ES is the future of our industry, offering unmatched security, control, and convenience. It’s the strategic choice for any business looking to enhance efficiency and security in their audiology practice.”
“As for Otowave, our challenge is to let the industry know we provide comprehensive IT and audiology supply and support, from small tasks to major projects, including Noah ES,” continues Young. ”Our focus is on long-term relationships, delivering excellent customer service, and ensuring your success.”
For more information on Otowave, visit www.otowave.com.au.
HIMSA