You receive the message “The Noah Basic Modules have not been installed” during an installation of Noah 4or after the Noah 4 installation is complete the modules are missing in Noah 4.

The Basic Module installation needs communication with the Noah Server and Noah Client services to install successfully. If the communication is interrupted or not available the modules will not install.

Solution:

  1. Watch for messages from firewall programs during the Noah 4 installation. In the example below theNoah Server service has been blocked by the McAfee program and the basic module installation cannot complete.
  2. If Noah has been fully installed and the modules are missing reinstall the Noah Basic modules from the Setup.exe located on the installation CD or the download files at: Installation\BasicModules.

McAfee Example

Watch for messages from firewall programs during the Noah 4 installation. In this example the Noah Server service has been blocked by the McAfee program and the basic module installation cannot complete.To unblock a process in McAfee launch the McAfee Console and select Action MenuView Application List:

From the list of Applications select the Noah Server Service (or Noah Client service) and Choose Approve: