When values are input to the Test Data table and the hearing care professional uses the arrow or tab keys to move to the next input, they may receive error ‘00005: Due to an unexpected error the Audiogram Module failed’.  When you click OK the module closes.

This issue has been reported with Noah 4.12 and Audiogram module 1.4 most frequently but also with other Noah versions and Audiogram Module versions.

The problem occurs only on some machines, in most cases the arrow / tab functionality is working as expected.


It is still possible to add the test to the Audiogram Module with the mouse and clicking directly into the graph.

Solution (Sept 9, 2019)

This issue may be resolved by running Microsoft Updates, specifically KB4511555 Cumulative Update for .NET Framework 3.5, 4.8 for Windows 10, version 1903