| Symptom | Possible Cause | Possible Solution |
|---|
| Noahlink Wireless not found | No Noahlink Wireless inserted in the PC’s USB port. | Insert Noahlink Wireless activating a 2-3 second solid green light confirming that Noahlink Wireless is powered. Launch the fitting software if not already launched. |
| No Connection | The USB port(s) in your PC have no power. | Not a Noahlink Wireless issue. PC service is required. |
| No Connection | No Noahlink Wireless attached to the PC’s USB port. | Insert Noahlink Wireless activating a 2-3 second solid green light confirming that Noahlink Wireless is powered. Launch the fitting software if not already launched. |
| No Connection | Obstacles between the Noahlink Wireless and the hearing instruments block the wireless signal. | Place Noahlink Wireless in line-of-sight of the hearing instruments. |
| No Connection | The Noahlink Wireless is placed too far away from the hearing instruments. | Move Noahlink Wireless closer to the hearing instruments. |
| No Connection | Hearing instrument low battery. | Always use fresh zinc-air batteries, which have not expired. Remove the sticker from the battery and let the battery breathe for 2 minutes before inserting and starting up the fitting. |
| Unstable/ Lost Connection | Obstacles between the Noahlink Wireless and the hearing instruments block the wireless signal. | Place the Noahlink Wireless in line-of-sight of the hearing instruments. |
| Unstable/ Lost Connection | The Noahlink Wireless is placed too far away from the hearing instruments. | Move the Noahlink Wireless closer to the hearing instruments. |
| Unstable/ Lost Connection | A 2.4 GHz cordless telephone, a WLAN access point or another wireless device is powered or in use near to the fitting station doing wireless fitting with Noahlink Wireless. | Minimize the number of interfering wireless sources or move them away from the fitting area. Use a phone that is not 2.4 GHz. |
| Unstable/ Lost Connection | Noahlink Wireless is sharing power source with one or more USB harddisks, resulting in Noahlink Wireless not having the required power available. | Remove the USB harddisk or use a powered USB hub to insure the required power. Lack of power is only an issue with USB harddisks which are very power-consuming. |
