Now and then, the message below may appear on a NOAHlink installation which has previously worked without problems:
This error message indicates:
- The communication to the NOAHlink is lost.
- The communication between the NOAHlink and the Bluetooth device is broken.
Try one of the following solutions:
Solution 1:
The problem is caused by NOAHlink kernel using an old software version.
- Download the latest NOAHlink Properties version.
- Follow the steps on the web site to update the NOAHlink Properties Program, and to upgrade your NOAHlink kernel as well.
Solution 2:
Remove and insert the Bluetooth device again.
Some Bluetooth devices seem to have a memory cache and when this is full the communication to the NOAHlink is broken and the error message will appear.
Other solutions:
Some other causes to this error message might be:
- The Bluetooth device is broken.
- An older version of fitting software is being used that does not support NOAHlink
- NOAHlink loses its connection to the Bluetooth device when the Bluetooth device has been connected to a PC for more than 30000 seconds (eight hours and twenty minutes). HIMSA discovered an issue with the Laird/Ezurio Bluetooth adapter (part number BRBLU03-006A0-03), which causes this error. This is not an issue with Laird/Ezurio adapters (part number BRBLU03-HA6A0-01) which are delivered after January 7, 2006.